POLICIES
To ensure the best service for everyone, we have a few simple policies in place. These guidelines help us maintain a smooth, welcoming atmosphere and allow us to focus on delivering exceptional hair care and styling.
Thank you for your understanding and support in helping us provide the best possible experience!
By respecting these policies, you’re helping us deliver the best experience for all our clients, as well as our team.
Cancellation Policy
We understand that life happens, and sometimes you may need to reschedule or cancel. We kindly ask for a minimum of 72 hours' notice for any cancellations or reschedules to allow us to offer the time to other clients. Cancellations made with less than 72 hours’ notice may incur a cancellation fee. We cannot guarantee available openings in the event of a reschedule and you may be subject to a waitlist.
Late Arrival Policy
If you are running late, please let us know as soon as possible. Arriving more than 15 minutes late may affect the length of your appointment or result in rescheduling to avoid impacting other clients. We’ll always do our best to accommodate you without compromising the quality of service.
Refund Policy
Due to the personalized nature of our services, we do not offer refunds. However, if you are dissatisfied with the outcome, please reach out to us within 7 days. We will work with you to make adjustments to better meet your expectations.
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Children & Guest Policy
To maintain a relaxing environment and ensure safety, we do permit any children in the salon. Additional guests are also requested to wait in the reception area to avoid overcrowding in the studio and prevent our artists from efficiently providing the services.
DEPOSIT POLICY
All deposits are non-refundable, as they are applied directly towards the purchase and customization of your hair extensions. Once the hair is ordered, it is reserved and tailored specifically for you.
maintenance + Responsibilty Policy
Clients are responsible for following provided home care instructions and booking timely maintenance appointments as recommended by the stylist to maintain the health of both their natural hair and extensions. Heritage Salon is not responsible for damage caused by neglect, misuse or failure to follow care guidelines.
Pricing Policy
All prices listed are starting prices. Final investment varies based on hair length, amount needed, and level of customization.
Product/Hair Warranty Policy
Hair from our exclusive collection is carefully sourced and inspected. With proper care it should last 6-12+ months. We can't guarantee longevity if at-home care guidelines are not followed or if outside products are used.